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Receive & Unload

Let us help you with all your Shipping and Handling questions! Give us a call at 1-877-826-2776! Let us help you with all your Shipping and Handling questions! Give us a call at 1-877-826-2776!

The Big Day!!!

It’s your due date for your new playground to be delivered, and you have all of your help ready and waiting.

Once the truck arrives, check for obvious damage to the packaging it arrives in.

  • First, take a photo of the shipment as it arrives before unloading begins where it is obvious that it is still in the original shipping truck, include the license plate if possible
  • Be meticulous, look for any and all damage taking detailed notes as you go
  • Do NOT allow the driver to leave or sign for the delivery at ALL until fully inventoried, checked for potential damage, and noted on the delivery slip

Damages & Shortages!!!

  • What are potential damages you should note?
    • Damage to pallets (damage of ANY kind)
    • Damage to packaging (damage of ANY kind)
    • Damage to equipment (damage of ANY kind)
  • How do I write and note damages?
    • Take photos as much as possible while unloading
    • Before signing the proof of delivery all items noted
    • You and the driver will sign noting the damage
  • How do I note shortages (missing equipment)?
    • Going off the packing lists all items should be accounted for.
      This means opening the pallet, checking the items
    • Do NOT sign for the shipment until the packing list is gone through
  • If you have damage or shortages, what do I do after all this?
    • Contact us immediately. 1-877-826-2776
    • We will be in touch with the freight company and yourself for information
    • Be sure to have detailed notes and photos for a fast turn around on your replacements

Now you got the truck unloaded and grab the hardware box and pull out your packing list check everything off that you received it and for any damage (You have 72 hours from delivery to report any damaged or lost items)

Everything came perfect! You and your team of installers are ready to begin!

Preparation is Key

  • ETA Speak with a representative and get a tentative date your shipment will be received. A more accurate time is available as that day gets closer.
  • Helpers You may need at least 3 people to help you unload (installers and driver do not help unload). The more people you have to help the better.
  • Safe Storage If you are not installing the same day, be sure you have a safe clean spot to store everything. Behind a lock and key fence or in a building is ideal.
  • Extended Storage If the equipment is stored outside for longer than a week, it is necessary to uncover the wrappings and be sure to keep the hardware box dry.
  • Camera Have a camera available for potential damages to the shipment. Most modern cellular phone cameras offer an acceptable resolution quality.
  • Packing Lists Print the packing lists to show how the equipment should arrive (pallets, loose, etc.). Most shipments are photographed before leaving a shipping facility.
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